Orcas Center is Hiring!
NOTE: Due to COVID, we have had to cancel many events and are currently pausing our employee search. However, we know that COVID won’t last forever and are still interested in hearing from YOU if you’re interested in the position below:
Customer and Event Support Specialist
The Orcas Center is seeking a Customer and Event Support Specialist to assist in the day-to-day operations of the Center as we re-open. This will be a part-time position to start, but our goal is to transition this person into a full-time permanent role as “Front of House Manager” once we resume normal activities.
The successful candidate is a champion of the arts. They are social, dependable, resourceful, flexible, organized, highly self-motivated, possess exceptional administrative and communication skills, are tech-savvy enough to pick up on new programs and processes quickly, can meet changing deadlines, and have the ability to predict problems and research solutions independently.
This position’s main role is to function as the primary liaison between Orcas Center and the public-at-large both virtually and at events. Duties include, but will not be limited to:
- Customer Support: Replying to emails, voicemails, and providing information and solutions based on customer needs and Center offerings. This includes updating customer records, helping patrons purchase memberships or tickets, re-assigning seats, processing donations, looking up order history, and answering questions about various events, as well as other customer-centric duties.
- Event Support: Opening and closing the Center, Scheduling and training volunteer ushers for performances using our iPad check-in system, checking COVID vaccination status of patrons, coordinating refreshments for sale during intermission for live events, and maintaining orderliness of common areas for showtimes. Understanding and managing the listening assist system. Distributing flyers and marketing materials. Providing refreshments and needs for visiting artists and performers in accordance with their contract riders, as well as other event-centric duties.
- Staff Support: Other duties may include assisting other staff with projects, marketing campaigns, and events as needed.
Programs used at Orcas Center: Arts People for patron management; Google Suite for Business: Drive, Calendar, and Email; Microsoft Suite: Word and Excel; Slack; WordPress; GiveSmart; Canva, Photoshop, and InDesign; and Constant Contact.
Essential Functions: This position may require standing or sitting for extended periods of time, walking on uneven ground, climbing stairs and ladders, lifting up to 25lbs, and responding to visual and auditory cues.
FSLA: Part-time up to 20 hours per week, $22-$25/hr., PTO, Holidays; Once this position moves to full-time (32-40 hours per week), it will qualify for medical benefits and a 6% retirement contribution after one year of employment.
Supervisor: Bethany Marie
Schedule: Each week will be different based on the needs of the Center. Orcas Center generally has events booked about 1-2 months ahead (or more!) so while the schedule may feel inconsistent, it will be fairly predictable.
Plan on working events: This includes some weekday evenings, most Friday, and Saturday evenings, and Saturday or Sunday matinees. Currently, we are open to Mon-Fri, 11am-3pm for the public to browse the art gallery. The staff rotates office coverage, so some hours during this timeframe will be necessary as well. Flexibility is key, as we’re in new territory for this role and the Center as a whole, as we re-open.
To Apply: Send a letter of interest and resume to info@OrcasCenter.org. Please be sure to mention if you have any experience in the programs named above, and in what capacity. We are an arts organization and appreciate seeing creative approaches that show how the goals of this position can be met! Position will remain open until filled.
Orcas Center is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical ability, genetic information, sexual orientation, veteran status, or military status. Please note that Orcas Center is a vaccinated workplace.